Loyalty Program

Loyalty Program

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Make Every Journey Count

The Community Rewards isn’t just a loyalty programme – it’s our way of giving back to those who travel mindfully and share our values.We believe every experience should contribute to wellbeing – for you, for others, and for the planet we all share. That’s why being part of this community means unlocking genuine perks designed to make each stay more meaningful and rewarding.

Exclusive benefits

Enjoy special perks just for being a member

Priority & comfort

Little touches that elevate every stay

Rewards for your journeys

The more you travel, the more you gain

Purposeful recognition

We value your loyalty – and how you travel

Community connection

Join a network of like-minded explorers

How Does It Work?

The Community Rewards has three levels: Traveller, Explorer, and Globetrotter. The more bookings you make via our web — and the more you spend on them — the more rewards and surprises you’ll unlock.

Registration is free and gives you immediate access to the benefits of our first tier – Traveller.

You can level up automatically during the year if you meet the criteria for the next level.

Level downgrades only happen once a year, based on your bookings.

You can check your current level and rewards anytime in your private area.

See programme terms here

FAQs

It’s a loyalty programme that allows you to enjoy exclusive benefits at MYND Hotels and Sholeo Lodges.

Anyone over the age of 18 can join for free. Simply register at www.myndhotels.com or www.sholeolodges.com.

There are 3 levels:

The Community Traveller (entry level)
The Community Explorer (mid-tier)
The Community Globetrotter (top tier)

Each level comes with more and better benefits.

You’ll enjoy exclusive discounts when booking via our website, discounts in our restaurants and bars, a welcome gift (hotels only), special offers in our spa and wellness centres, free airport transfer on request for stays of 14 nights or more in hotels, and priority access to promotions and activities.

At all MYND Hotels and Sholeo Lodges, subject to the programme’s terms and conditions

Simply meet the requirements set out in the programme’s terms, such as making a minimum number of bookings on our website or reaching a specific cumulative spend. Once achieved, your level will be upgraded automatically, and you’ll enjoy the new benefits for the remainder of the current period and the following year. If your level changes, you’ll receive an email notification.

Yes. Level reviews take place annually. If you don’t meet the required conditions—like a minimum number of bookings or cumulative spend—you’ll be moved down one tier. You’ll only receive an email if this occurs. For example, if you’re a Globetrotter, you’ll move down to Explorer, and if you’re an Explorer, you’ll move down to Traveller.

No. At present, only direct bookings made via our websites are counted. Additional spending at the hotel (e.g. restaurants, activities, spa, etc.) does not contribute towards upgrading your level.

Only direct bookings made on our websites count. Be sure to log in with your Community Rewards account before making your booking.

No, the discount only applies to the rate at the time you make your direct booking through our websites.

If you make consecutive bookings (check-out followed by check-in), only one stay will be counted for the purposes of the programme, although the total spend will still be considered.

No. The programme’s benefits are for your personal use only and are non-transferable.

You’ll need to show the membership card we send you by email upon joining. This card is personal and non-transferable.

By emailing the bookings team at the establishment where you’ve made your reservation, provided you meet the necessary requirements. You’ll find contact details on our websites.

You’ll lose all accumulated benefits and rights, and they cannot be transferred to anyone else.

Canarian Hospitality may immediately cancel your membership without prior notice. This would result in the loss of all accumulated benefits and rights, and legal action may be taken if deemed necessary.

If you need more information or wish to cancel your membership, email us at thecommunity@canarianhospitality.com with the subject “UNSUBSCRIBE”.For more details on how your personal data is used, contact rgpd@canarianhospitality.com.

No. Employees of Canarian Hospitality, S.L. or its affiliated establishments are excluded from the programme while they are under contract with the company.